Terms of service

Last updated: October 2026

These terms are the agreement between Prepwork LLC (“Prepwork”, “we”), an Arizona company, and the business that creates a Prepwork account (“you”). By creating an account you agree to them. Customers who order from a store on Prepwork buy from that store, and the store's own terms cover their orders.

The service

Prepwork is software for running a meal prep business: a branded online store with a menu and checkout, weekly subscriptions, order management, prep totals and shopping lists, delivery route planning, a driver app, customer texting from your own number, and reports. We keep improving it, so features change over time. We'll give notice where we can before removing something you rely on.

Your account

Give us accurate details and keep them current. Keep your password private and tell us right away if you think someone else is using your account. You're responsible for everyone you add to your account, including kitchen managers and drivers, and for what they do in it. You must be at least 18 and allowed to run the business you sign up.

Running your business

Your business is yours. You're responsible for your menu, prices, food safety, licenses and permits, taxes (including setting the right sales tax rate in your settings), fulfilling orders, refunds and how you treat your customers. Prepwork provides the software; we're not a party to the sale between you and your customer.

Pricing

• Plan. Building a store is free. The $9 per month plan starts when your business goes live, meaning when its store starts taking orders. It's billed monthly, per business, to the card you save in Prepwork. Cancel any time from your billing page and you won't be billed again. There's no contract and no setup fee.
• Service fee. Your customers pay a 1.9% service fee at checkout. It's added to their total, collected through your Stripe account and kept by Prepwork. When you refund an order, the fee on the refunded amount is returned too.
• Texting. Texts are billed per segment, sent or received, at $0.02 (the rate shown in your account) from a prepaid balance, and your first 1,000 texts are included. Picture messages and forwarded calls also come out of the balance; the rates are shown in your account. When the balance runs low, Prepwork tops it up from your saved card by the amount you set. You can change the amount or turn auto top-up off in your settings.
• Card processing. Stripe's card fee (2.9% + 30¢) is separate, charged by Stripe under Stripe's terms through your own Stripe account.

If a price changes, we'll email you at least 30 days before it takes effect.

Payments to you

Customer payments go straight into your own Stripe account, which you connect to Prepwork. Stripe pays out to your bank on its schedule and Stripe's terms apply. Prepwork never holds your customers' money. If a charge for your plan or texting balance fails, we'll let you know and try again. If your plan lapses, your texting number may be released after 30 days.

Texting

Your texting number is registered with the carriers in your business's name, and you're responsible for the texts sent from it: that the people you text agreed to hear from you, that the content is lawful and accurate, and that you follow texting laws and carrier rules. Prepwork handles STOP and START replies automatically and never sends marketing texts to someone who has opted out. Carriers can delay or reject messages, and we may pause texting from an account that breaks carrier rules.

Acceptable use

Don't use Prepwork for anything unlawful, to send spam, to interfere with the service, to copy or scrape it, to get at another business's data, or to resell it. We may suspend an account that does.

Your data

Your business's data and your customers' data belong to you. You give us permission to host and process it to provide the service. You can export your customers and orders at any time. After you close your account we delete or anonymize your data within a reasonable time, except records we have to keep by law. Our privacy policy explains what we collect and how we handle it.

Availability

We work to keep Prepwork up and running, but we provide it “as is” and don't promise any particular uptime. It depends on services we don't control, such as Stripe, Twilio, Google and our hosting, and it may be briefly unavailable for maintenance.

Limits on liability

To the extent the law allows, Prepwork isn't liable for lost profits, lost orders or indirect damages, and our total liability to you for any claim is limited to the fees you paid Prepwork in the 12 months before the claim. Some states don't allow some of these limits, so they may not all apply to you. You agree to cover claims against Prepwork that come from your business, your menu, your orders or your texts.

Ending the agreement

You can cancel anytime from your billing page. We may suspend or close an account for non-payment, for breaking these terms, or when the law requires it, and we'll give notice where we can. Export your data before you close your account; if you need help afterwards, ask.

Governing law

Arizona law applies to these terms, and any dispute will be handled in the state or federal courts in Arizona.

Changes

We may update these terms. We'll change the date at the top and email business owners about changes that matter. Using Prepwork after a change means you accept it.

Contact

Prepwork LLC, Arizona. Email info@prepwork.io.